On 31st December 2020 the UK left the European Union.
Although a deal was reached when sending items to the European Union countries, we now have to attach a customs declaration.
Items purchased from UK sellers may now incur import duties when passing through customs in EU Countries. As Taxes vary in member states, we are legally obliged to accurately list the value of items purchased.
We cannot be held responsible for any customs charges imposed as this is outwith our control.
Unfortunately as with any country where Customs charges may be incurred, they are the responsibility of the purchaser and will not be reimbursed.
Current order status
We have been extremely busy with orders but have caught up on a large amount of our order backlog.
Current outstanding orders is 10.
Sadly due to issues occurring where postal services seem to be losing orders being sent despite us sending out items tracked and signed, we are suffering significant losses caused by the loss of these orders. As a result from April 1st we will be increasing shipping charges to incorporate insurance on all items sent to customers.
We apologise for having to take this step but we hope you understand our reasoning and will support us in increasing the security of your orders.
With the spread of Corona Virus around the world and many self isolating, we felt it important to let you know that, as we work from home we are continuing as normal. As many suppliers are currently closed we may experience shortages with certain colours.
After your items are complete they are washed and cleaned prior to being sealed in plastic bags. Once packaged we seal the parcel to ensure you will be the first to open your package.
We do advise that after you take delivery, in line with current corona virus advice, you leave the parcel for approx 24 hours before opening your parcel just in case someone handling your parcel has been in contact with the virus. We currently have no members of staff affected by the virus. Your safety is extremely important to us.
Postal services seem to be operating with slight delays at present, due to many countries experiencing a resurgence of Corona Virus, and we do apologise if your delivery is delayed, sadly this is out with our control.
In this difficult time please everyone be well and keep safe!
Unsure how to Measure yourself accurately?
Why not check out our new Measuring Guide to help you get it right.
It's simple and easy to understand, so you know when ordering something custom made, you know the measurements you give us are going to be correct.